We truly understand how deeply you care for your beloved pets and how much you miss them when they’re in someone else’s care. At Mind My Cat, we want to give you that peace of mind, knowing your fur babies are safe and cherished in the loving hands of our carers. We are here to offer you heartfelt reassurance and protection even in the face of the unexpected at no extra cost.
Who’s Protected?
Pet Owner
Pet owner booking through Mind My Cat.
Pet Carer
Registered pet carer (18+ with HKID) who holds the “Health & Sanitation Certificate Course for Pet-Sitting Business” certificate issued by Pet Sitters International and/or similar recognised pet care qualifications.
What’s Covered?
Vet Bills for Accidents*
Up to HKD15,000 per incident for accidental injuries to your pet during the service.
Public Liability*
Up to HKD50,000 if a pet carer accidentally causes injury or property damage to a third party.
Accidental Death of Pets
Up to HKD10,000 if a pet passes away due to an accident during the service.
Personal Accident for Pet Carer
Up to HKD50,000 if a pet carer is seriously injured or passes away in an accident during the service.
When & Where Are You Covered?
- During Booked Visits Only: Protection begins and ends with each confirmed session that is booked and fully pre-paid via the Mind My Cat platform. The protection is limited exclusively to dogs and cats registered at the time of booking.
- At the Registered Address: Coverage applies at the address listed in the booking. Dog walks are covered within a specified distance from the address. Emergency vet trips are covered for the most direct route to the clinic.
How to Make a Claim?
- Notify MMC: As soon as possible in writing within 7 days of the incident.
- One Claim per Booking: Only one claim can be made per visit.
What’s Not Covered?
- Any services not booked through the Mind My Cat platform (coverage applies to dogs and cats only)
- Pre-existing conditions, breed-specific conditions, or injuries from acts of nature
- Long-term vet care lasting more than 30 days
- Damage to personal property of pet owner or pet carer
- Any kind of fighting dogs (as defined under Schedule 1 of Cap. 167D Dangerous Dogs Regulation) or known dangerous dogs (as defined under Section 10(1) of Cap. 167D Dangerous Dogs Regulation)
- Incidents occurring outside the booked service time location
* An insurance claim excess of HKD1,000 shall apply on an eligible claim.
The above information is for reference only and is subject to the terms and conditions of the insurance policy. Mind My Cat reserves the right to deny a claim request in the event that the loss, injury or damage arose, in whole or in part, from conduct by a claimant that violates the terms and conditions, or from provision of inadequate or fraudulent information.