Beans Kingdom Limited (the “Company” or “we”) is committed to fully complying with the provisions of
the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong).
- Personal Data Collected
To support the Company’s operations and delivery of its services and activities, we may, from time to
time, collect personal data that directly or indirectly identifies you. The personal data we may collect
include, but not limited to:
● name and HKID
● contact details, such as mobile number, email, residential and mailing address;
● billing information, such as credit/debit card details and bank account information;
● demographic data, such as pet information; and
● other data required for operational needs and delivery.
Although providing personal data or other requested information is voluntary, failure to provide the
necessary details may result in our inability to provide or process services you have requested. - Purposes of Collection
The Company collects and holds your personal data for the purposes of:
● registering and verifying your identity as a pet owner or pet carer;
● facilitating booking, scheduling, payment and fulfilment of pet-care services;
● communicating with you regarding service requests, updates, feedback and support;
● conducting background and reference (where applicable) on pet carers;
● administering payments, refunds and invoicing, and preventing fraud;
● performing customer service, dispute resolution and risk management;
● improving and personalising our platform, analytics and user experience;
● complying with legal, regulatory or audit requirements;
● sending you promotional materials, newsletters or offers (subject to your consent—see Section 5);
and
● fulfilling any purpose directly related to the aforementioned. - Disclosure of Information
We may transfer your personal data to, among others:
● pet carers, to enable service provision;
● payment processors and financial institutions, for transaction handling;
● background-check and credit reference agencies, for vetting purposes;
● cloud service providers and it vendors, for data hosting and platform maintenance;
● professional advisors, auditors or insurers, for legal, tax or compliance services;
● law enforcement or regulatory bodies, if required by law or to protect our legal rights;
● prospective business purchasers or investors—subject to confidentiality obligations—in
connection with a merger, sale or due diligence.
All transferees are bound to keep your data confidential and to use it only for the purposes stated in
this PICS. - Protection and Retention of Personal Data
All personal data provided by users is securely stored, with appropriate technical and administrative
safeguards put in place to prevent unauthorised access, processing, erasure or other use of users’
data. We retain your personal data only for as long as is necessary to fulfil the purposes set out in
Section 2, or to comply with applicable legal, tax or audit requirements. - Direct Marketing
We may use your contact information to communicate news, promotional materials or special offers.
We will seek your express consent before any such marketing. You may withdraw your consent or
opt out of direct marketing at any time by:
● Clicking the “unsubscribe” link in our marketing emails;
● Updating your preferences in your account profile; or
● Contacting us at [email protected]. - Access and Correction of Personal Data
You are entitled to ascertain whether the Company holds personal data about you, to access and
obtain copies thereof, to request correction or update of any inaccuracies, and to request details of
our privacy policy and the types of personal data we maintain. To exercise these rights, please
contact us at [email protected].
Your access to or use of our platform and services—and any provision of personal
information—constitutes your consent to its collection, use, and disclosure in accordance with these
privacy guidelines and binds you to the terms herein. We amend this PICS from time to time; please
refer to MindMyCat.com for the latest version.
Last updated: [09/09/2025]