Pet Service Agreement

THE AGREEMENT is made on 13 December 2025

BETWEEN:-

BEANS KINGDOM LIMITED, a company incorporated in Hong Kong whose registered office address is at Room 2005-11, 20/F., China United Centre, 28 Marble Road, North Point, Hong Kong (the “Company”);
[owner-name], whose residential address is at [owner-address] (email address: [owner-email]) (the “Pet Owner”); and
Any independent contractor who (i) has entered into a valid pet carer agreement (the “Pet Carer Agreement”) with the Company, (ii) provides the Services (as defined below) to the Pet Owner and (iii) becomes a party hereto by executing a pet carer engagement letter (the “Pet Carer Engagement Letter”) in accordance with the Agreement (each a “Pet Carer”)

(All parties hereto are together referred to as the “Parties” and each a “Party”).

IT IS HEREBY AGREED THAT:-

Scope of Services
1. Each Pet Carer shall provide pet care services (the “Services”) to the Pet Owner in accordance with, among others, any relevant service order, any relevant Pet Carer Engagement Letter, the terms and conditions set forth herein and the relevant pet profile(s) provided by the Pet Owner. The Services may encompass pet sitting, dog walking, feeding, monitoring, and any other routine pet care activities expressly identified by the Parties.
2. Each Pet Carer shall render the Services with due care, skill and diligence in accordance with prevailing industry standards and all applicable laws and regulations. Each Pet Carer is obligated to exercise professional diligence in the execution of the Services to safeguard the wellbeing of the pet(s) and to meet the reasonable expectations of the Pet Owner.
3. The Company shall, from time to time, provide the policies and procedures handbook (the “Policies and Procedures”) and both the Pet Owner and each Pet Carer agrees to comply with all applicable provisions of the Policies and Procedures then in effect. The continued rendering and receipt of the Services under the Agreement shall constitute an acknowledgment of, and agreement to be bound by such Policies and Procedures and any subsequent amendments thereto.
  1. The Company reserves the right, in its sole discretion and without any obligation to provide advance notice, to amend the Policies and Procedures at any time. Notwithstanding anything to the contrary in the Agreement, any such amendment shall become effective immediately upon communication or publication by the Company, and in the event of any inconsistency, such amended or modified provision of the Policies and Procedures shall prevail.
4. Any additional or specialised services, or any modifications to the scope of the Services initially agreed upon, must be mutually agreed upon by the Parties prior to the commencement of such additional services.
5. Notwithstanding anything to the contrary herein, the Pet Owner may engage one or more Pet Carers hereunder, whether concurrently or at different times. Each engagement shall be evidenced by a separate Pet Carer Engagement Letter, and upon execution of a Pet Carer Engagement Letter by a Pet Carer, such Pet Carer shall be bound and perform the Services in accordance with the terms and conditions of the Agreement (each an “Engagement”).
Relationship of the Parties
1. The Company is acting solely as an intermediary between the Pet Owner and the Pet Carers for the provision of the Services. The Company is not, and shall not be deemed an agent, partner, joint venture or representative of either any Pet Carer or the Pet Owner. Accordingly, the Company holds no authority to bind or act on behalf of any Party under the Agreement.
2. Each Pet Carer provides the Services in an independent capacity and whether expressly or implicitly, is not authorised to represent, bind, or incur obligations for the Company or the Pet Owner. Nothing in the Agreement shall be construed as conferring upon a Pet Carer any power to create any contractual obligation or assume liability on behalf of the Company or the Pet Owner beyond that expressly provided herein.
3. The Pet Owner represents and warrants that all information provided to the Company in relation to the pet(s) and the Services are true, accurate and complete. The Pet Owner further undertakes to promptly update the Company with any material changes to such information.
Service Fees
1. At the time of booking, the Pet Owner shall remit to the Company, in relation to the relevant service order, a prepayment as consideration for the Services rendered by the applicable Pet Carer under the Agreement.
2. The total aggregate amount to be payable by the Pet Owner for each Engagement (the “Fees”) is set out in the relevant service order, which includes the applicable service rate and any ancillary charges. Notwithstanding the foregoing, the Fees shall be subject to adjustment in the event of any reasonable modifications to the service period or any other parameters. In such event, the revised Fees shall be calculated on a pro rata basis corresponding to the change in the service requirements and any adjustment shall be agreed upon by the Parties prior to the effective date of the amended service parameters.
3. Each Pet Carer shall be entitled to reimbursement for all reasonable and necessary expenses incurred in connection with the performance of the Services. Such expenses shall include, but not be limited to:
  
  a) medical care and treatment for the pet(s); and
  
  b) any other reasonable expenses directly related to the provision of care for the pet(s) mutually agreed upon by the Parties.
  1. A Pet Carer shall furnish the Pet Owner with prompt prior notice and suitable documentation evidencing any such expense, and the Pet Owner shall reimburse such Pet Carer within two (2) days following the receipt of such notice and documentation. All reimbursements shall be made in Hong Kong Dollars and be borne by the Pet Owner. Any dispute regarding the reasonableness or the amount of any expense shall be resolved in accordance with the dispute resolution provisions set forth in the Agreement.
Cancellation & Rescheduling of Sessions
1. Should any Pet Carer elect to cancel any scheduled session, such Pet Carer shall notify the Company no less than twenty-four (24) hours prior to the commencement of the session. Upon receipt of such notice, the Company shall endeavour to secure an alternative pet carer for the Pet Owner, or alternatively, the Parties shall, in good faith, endeavour to reschedule the session at a mutually agreed upon time.
  1. If the Company is unable to arrange a suitable replacement for the session, or if the Parties do not reschedule the session, the Pet Owner shall be entitled to a full refund of the session fee, irrespective of whether the requisite twenty-four (24) hours’ notice was provided by the Pet Carer.
2. Should the Pet Owner elect to cancel any scheduled session, the Pet Owner shall notify the Company no less than twenty-four (24) hours prior to the commencement of the session.
  1. In the event the Pet Owner terminates an Engagement subsequent to the completion of the pre-consultation visit but prior to the commencement of the first session, the Pet Owner shall remit HKD80 as consideration for the pre-consultation visit and any remaining amount of the prepayment made for the Services shall be refunded.
  2. In the event the Pet Owner cancels a session with less than twenty-four (24) hours’ notice prior to the scheduled commencement, the Pet Owner shall remain liable for the full fee of the cancelled session.
3. The Company reserves the right to review instances of recurrent cancellations, late notifications or occurrences of no-shows by either any Pet Carer or the Pet Owner. Upon such review, the Company, at its sole discretion, may impose appropriate sanctions, which may include temporary suspension or permanent termination of access to the pet care service platform (the “Platform”).
4. All notices, requests for cancellation or rescheduling and any related communications shall be made solely via the approved communication channels by the Company. Such procedures shall ensure that all modifications to scheduled sessions are duly documented and acknowledged.
Term & Termination
1. Each Engagement shall become effective upon execution of the Pet Carer Engagement Letter and shall remain in full force and effect until terminated, or such other period as may be mutually agreed in writing. Termination rights apply solely to individual Engagements as provided herein.
2. Notwithstanding the cancellation of any scheduled session as stated in the Agreement, any non-defaulting Party may terminate the relevant Engagement immediately upon notice if any defaulting Party breaches any provision of the Agreement, including, without limitation:
  1. defaulting in the performance of any material obligation under the Agreement, and where such default is remediable, failing to cure the default within a reasonable period following notice;
  2. committing a default in the performance of any obligation that is inherently incapable of remedy; or
  3. engaging in dishonesty or persistently neglects their contractual duties.
3. A Party may terminate an Engagement without cause by providing the other Parties with notice not less than twenty-four (24) hours prior to the intended effective date of termination. Such notice shall specify the effective termination date.
4. Termination of a Pet Carer Agreement between the Company and the relevant Pet Carer shall not terminate, rescind or otherwise affect the Agreement. Upon such termination, the obligation of the affected Pet Carer to provide Services under the relevant Engagement(s) shall cease in accordance with the termination provisions hereof. Notwithstanding such termination, any rights or obligations accruing prior to termination, such as payment for the Services rendered, shall survive and remain enforceable. Termination of an Engagement with a particular Pet Carer shall not impair the validity, enforceability or performance of the Agreement with respect to another Pet Carer.
5. Upon termination of an Engagement for any reason, the Pet Owner shall be liable solely for the payment of the Fees duly rendered up to and including the termination date. Termination shall not affect any accrued rights or liabilities of any Party.
Emergency Veterinary Care Authorisation
1. For the purposes of the Agreement, a “medical emergency” shall mean any occurrence or observation—including those set out in the Policies and Procedures—indicating that the pet(s)’ life, health, or welfare is in immediate jeopardy.
2. The Pet Owner hereby authorises the Company, on its own behalf and for the benefit of the Pet Owner, to take such actions as may be necessary in order to secure immediate veterinary care for any pet of the Pet Owner in the event of a medical emergency. The Pet Owner acknowledges and agrees that any costs incurred shall be the sole responsibility of the Pet Owner and shall be reimbursed to the relevant Pet Carer in accordance with Clause 3.3.
Monitoring of Sessions
1. For quality assurance and the purposes expressly set out in the Policies and Procedures, a Pet Carer may video record each pet sitting session and will use a GPS device to record the walking trail for dog walking sessions.
2. Each recording shall be stored securely and are accessible by the Parties for a period of up to 48 hours following the completion of each session. Such recordings shall be retained by the Company in a secure backup storage for a further period not exceeding thirty (30) days following the completion of the relevant service session. Thereafter, the recordings shall be permanently and securely deleted to ensure that personal data is not held for longer than is necessary for the purposes stated herein.
3. Access to such backup recordings shall be strictly limited to the Parties solely for the purpose of dispute investigations, as well as to any regulatory or statutory authorities where disclosure is mandated by law. No further transfer or use of such recordings shall occur, except as necessary to meet the purposes expressly set out in the Agreement or as otherwise required by applicable law.
4. Participation in the video recording of pet sitting sessions is voluntary. Notwithstanding the foregoing, the Pet Owner may elect to opt out of recordings by providing notice to the Company prior to the commencement of the sessions. While the Company shall accommodate such a request, the Pet Owner acknowledges that opting out may, in certain circumstances, affect the overall quality assurance procedures and may potentially limit aspects of service evaluation and improvement.
5. The Pet Owner and the Pet Carer acknowledge that the Company may from time to time publish, upload or otherwise make available on the Platform information relating to the Services, such as the personal information collection statement.
Confidentiality
1. For the purpose of the Agreement, “confidential information” means any and all information and media which would be reasonably known by the Parties to be confidential, relating to the Company, business or activities of the Company, or any clients of the Company.
2. The Parties shall not disclose, for any purpose, any confidential information which they come to know or obtain in relation to the engagement and performance of the Services to any third-party or use the same for any purpose other than those set forth herein.
3. These obligations shall survive the term and indefinitely upon the termination of any Engagement.
Liability & Indemnification
1. Each Pet Carer undertakes to render the Services to the best of their ability. Notwithstanding the foregoing, the Pet Owner acknowledges and agrees that each Pet Carer shall not be held responsible for the overall welfare of any pet, except where harm arises directly from gross negligence or wilful misconduct by a Pet Carer.
2. Each Party (the “Indemnifying Party”) agrees to indemnify and hold harmless the other Party from and against any claims, losses, damages, liabilities, costs and expenses arising out of or in connection with: (i) any breach of the Agreement by the Indemnifying Party; (ii) any negligence, recklessness or omission by the Indemnifying Party in the performance of their obligations under the Agreement; and (iii) any third-party claim arising out of or related to any harm resulting from the performance of obligations under the Agreement by the Indemnifying Party.
3. The obligations, liabilities and responsibilities of each Pet Carer under the Agreement are several only and not joint. No Pet Carer shall be liable for, or be deemed to assume any liability in respect of, the acts, omissions, defaults, debts or obligations of another Pet Carer.
4. In the event that any Party defaults in any manner under the Agreement, the Company shall, at its own cost, procure and maintain for the benefit of the non-defaulting Party liability coverage against direct loss, damage, cost or expense arising from such default.
  1. The coverage under this Clause 9.4. (i) excludes consequential, punitive or indirect damages; (ii) is subordinate to the indemnification obligations of the defaulting Party under Clause 9.2.; (iii) shall not apply where the non-defaulting Party contributed to the loss through negligence; and (iv) is contingent upon the non-defaulting Party and/or the defaulting providing written notice of default to the Company within seven (7) days of discovery of such default.
5. The provisions set forth in this Section 9 shall survive the termination of any Engagement.
Conflict of Interest, Exclusivity & Circumvent
1. During the term of the Engagement, and except with the prior consent of the Company, each Pet Carer agrees not to accept any work, enter into any contract, or assume any obligation that would materially interfere with or hinder the performance of the Services under the Agreement.
2. The Parties acknowledge that each Engagement is non-exclusive and no Party is obligated to engage solely with the others. Any Pet Carer and the Pet Owner remain at liberty, during and after the term of the Engagement, to engage or contract with any third-party for the provision of services similar to the Services.
3. During the term of the Engagement and for a period of six (6) months thereafter, a Pet Carer and the Pet Owner are prohibited from directly or indirectly engaging in any business relationship, arrangement or transaction with each other that involves the provision, solicitation or rendering of services that are similar to the Services provided by the Company. Any attempt to circumvent the Company constitutes a violation of the Agreement and may result in termination of access to the Platform, suspension of the Services, and legal action as deemed appropriate by the Company.
Assignment
1. No Party shall assign, sub-contract, transfer or in any other manner make over any of their obligations under the Agreement, in whole or in part, to any person or company without the prior consent of the other Parties. Any attempted assignment or transfer without such consent shall be null and void.
Amendments
1. No amendment or modification of any provision of the Agreement shall be effective or binding upon the Parties unless such amendment or modification is evidenced in writing and duly executed by authorised representatives of all Parties. Any amendment or modification shall become effective as of the date on which the final signature is affixed.
Notices
1. Any notice, demand, instruction or other communication in connection with the Agreement (each, a “Notice”) shall be:
  1. in writing in English; and
  2. delivered by hand, electronic mail, registered post or by courier.
2. A Notice shall be effective upon receipt and shall be deemed to have been received (i) at the time of delivery, if delivered by hand, registered post or courier to the last known address or (ii) at the time of transmission if delivered by electronic mail to the last known email address provided that in either case, where delivery occurs after 5:00 p.m. at the place of delivery, notice shall be deemed to have been received on the next following business day at the place of delivery.
3. Nothing in this Section 13 shall preclude the service of communication or the proof of such service by any mode permitted by law.
Governing Law & Disputes
1. The Agreement shall be governed in all respects under the laws of Hong Kong Special Administrative Region (“HKSAR”).
2. In the event of a dispute, the parties shall first attempt to resolve any dispute which may arise in any way in connection with or concerning the Agreement primarily through good faith negotiations. In the event that the Parties are unable to resolve their dispute, the matter shall be subject to exclusive jurisdiction of the courts of HKSAR.
Miscellaneous
1. A person who is not a party to the Agreement shall have no right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623 of the Laws of Hong Kong) to enforce any term of the Agreement.
2. The Agreement set forth the entire agreement between the Parties with respect to the subject matter covered by them and supersede and replace all prior communications, representation, warranties, stipulations, undertakings and agreements whether oral or written between the Parties.
3. No failure or delay by either Party in exercising any of its rights under the Agreement shall be deemed to be a waiver of that right and no waiver by either Party of any breach of the Agreement by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.
4. If any provision of the Agreement is determined to be void, illegal or unenforceable by any law or regulation of any governmental agency or by any court, such provision shall be severed from the Agreement and the remaining provisions hereof shall remain enforceable.
5. The Agreement may be entered into in any number of counterparts, all of which taken together shall constitute one and the same instrument.

Pet Service Agreement

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